What is a Chatbot?

  • By: Mark
  • Date: 26. September 2022
  • Time to read: 2 min.

When you answer a user’s question with a chatbot, it’s essential to understand what they’re actually expecting and how the bot should respond. For example, when a user asks the bot, “what are your office hours?”, they’re expecting to receive a response that includes their schedule. It is essential that the bot can determine what a user is asking and pick up on important language cues.

Less human intervention

Less human intervention with chatbots enables researchers to test the efficacy of such algorithms for behavior change. These interventions aim to improve engagement, trust, and attention. They can help people make better decisions and can even change their attitudes. However, the research on this technology is in its early stages, so it is necessary to incorporate several ethical considerations.

For example, chatbots need to respect privacy and confidentiality. As a result, they must adhere to high confidentiality standards and data anonymization. This helps to minimize the risk of reidentification. Chatbots can also be trained on how to be sensitive to the emotions of others.

Improved customer service

Using chatbots in customer support can dramatically reduce the workload for customer support departments and boost customer satisfaction. The benefits are clear: satisfied customers are more likely to buy again and recommend your business to others. Additionally, chatbots can free up your customer service staff to focus on more complex cases. iFood, an online food ordering service in Brazil, is one such example. The company currently owns more than 80 percent of the country’s online food delivery market.

Chatbots can handle 80% of queries automatically, with only 20% of inquiries requiring a human agent. A chatbot can escalate the query and send a follow-up email if a human agent is unavailable. Moreover, chatbots can be programmed to understand customer language and respond to common questions.

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